Cancellation & Refund Policy — Ikshvaku Racing
 

At Ikshvaku Racing, we strive to ensure that every supporter receives high-quality merchandise and a smooth shopping experience. This Cancellation & Refund Policy explains the terms under which orders may be cancelled, returned, or refunded.

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Order Cancellation

• Orders can be cancelled within 24 hours of purchase, provided the item has not already been shipped.

• To request cancellation, Users must email us at (your team email) with the order number and reason for cancellation.

• Orders that have already been dispatched cannot be cancelled and will be treated as a return request.

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Returns & Exchanges

We accept returns or exchanges only in the following cases:

1. You received a damaged, defective, or incorrect item.

2. The merchandise delivered does not match the description on the website.

To initiate a return or exchange, Users must contact us within 7 days of delivery with:

• Order number

• Photo proof of the issue

• Description of the problem

Items must be unused, unwashed, and in original packaging to be eligible.

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Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

• Stickers, keychains, or small accessories

• Customized or limited-edition items

• Clearance or discounted products

• Items damaged due to misuse or improper handling

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Refund Policy

Refunds are applicable only when:

• The product is damaged or defective upon arrival.

• We are unable to replace or exchange the faulty item.

• A cancellation request was approved before the product was shipped.

Refunds will be issued in the original payment method and may take 5–10 business days to appear in the User’s account, depending on the bank/payment provider.

Shipping fees, if any, are non-refundable.

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Return Shipping

• If the return is due to our error (wrong or damaged product), Ikshvaku Racing will cover the shipping cost.

• If the User wishes to return the product for personal reasons (wrong size selected, change of mind), the User must bear the return shipping charges.

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Order Not Received

If your order has not arrived within the expected delivery timeline:

1. Contact our support team with your order ID.

2. We will coordinate with the delivery partner and provide an update.

Refunds for lost packages will only be issued after verification with the courier service.

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Contact Information

For cancellations, refunds, or return requests:

Ikshvaku Racing – Merchandise Support Team
Email: (your email)
Instagram: @TAS_IKSHVAKU_RACING